Refund Policy

1. Personalised products and cancellations

All number plates supplied by Quick Plates are manufactured specifically to your order and registration details.

Under Regulation 28(1)(b) of the Consumer Contracts Regulations 2013, personalised or made-to-order products are generally exempt from cancellation rights.

If production has not yet started, we may be able to amend or cancel an order at our discretion. Please contact us as quickly as possible if changes are required.

2. Order confirmation

Before placing an order, please carefully review your product selections, customisation details and delivery information.

• Double-check your registration number.
• Confirm plate sizes and style selections.
• Check materials, borders and badges.
• Ensure your delivery address is correct.

3. Faults and quality issues

We take great care to ensure every product meets our quality standards.

If you receive a product that is faulty, damaged, incorrectly supplied or not as described, please contact us within 7 days of receiving your order.

We will review the issue and where appropriate may provide a replacement, repair, refund or alternative resolution.

4. Order changes

If you need to make changes to your order, please contact us immediately after placing it.

Where production has not yet begun we will attempt to accommodate changes wherever possible.

Once manufacturing has started, amendments or cancellations may no longer be possible.

5. Customer support

If you have any questions about our products or ordering process, our customer support team is available to help.

You can contact us through our Contact page or by email at info@quick-plates.co.uk.

Our team normally replies within one working day.